Privacy Policy

1. Introduction

Welcome to Crimson Waves ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crimson-waves.com and use our travel services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Make a booking or inquiry
• Subscribe to our newsletter
• Contact us for support or information
• Participate in surveys or promotions

This personal information may include:

• Name and contact information (email, phone, address)
• Payment and billing information
• Travel preferences and requirements
• Passport and identification details (when required for bookings)
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device type, operating system, and screen resolution

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your travel bookings
• Providing customer support and responding to inquiries
• Sending booking confirmations, updates, and travel information
• Improving our services and website functionality
• Sending marketing communications (with your consent)
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing our services (hotels, tour operators, payment processors)
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing systems

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information for certain purposes
• Withdrawal: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we collected the information
• Our legitimate business interests

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: